If you wish to claim Medicare rebates for your appointment you must have a valid referral. A valid referral from your General Practitioner must be dated within the last 12 months or from your Specialist within the last 3 months.

If you do not have a valid referral you will be liable for the entire payment of services.

Making appointments

In most cases, once the decision has been made in consultation with your GP or other referring doctor to seek advice or treatment from a specialist at SmartCare Diagnostics, patients can ring to make their own appointments.

+ Alternatively the doctor may send the referral directly to SmartCare Diagnostics, therefore the clinic will contact the patient to organise a suitable time.

+ In cases deemed urgent by the referring doctors, the Doctor may ring SmartCare Diagnostics direct to make the  appointment on the patient's behalf.


Please inform our staff if you require an interpreter for your consultation, interpreters may be booked for either on-site or over the telephone.

Attending the clinic

Patients can help us deliver the best possible care by following a few simple guidelines:

  1. Make sure SmartCare Diagnostics is given or is holding a valid referral on your behalf.  This will ensure you can claim Medicare rebates and inform the Specialists of the background to your condition.

  2. If you are attending for the first time please arrive 10-15 minutes early to fill out the patient information sheet and privacy consent form.  Alternatively, you can download the SmartCare Diagnostics Patient Information Sheet & Privacy Consent form and fill it out before attending the clinic, making sure to bring it with you.

  3. For billing and Medicare rebate purposes it is vital you bring your Medicare and concession cards to the appointment.

  4. It is very important that the Specialist knows what medications you currently use.  The safest way to be sure we have the correct information is to bring the medications to the appointment.

  5. X-rays/Ultrasounds or any other results which pertain to your condition should also be brought to appointments.  We will let you know when they are no longer required for you to take home.

Cancellations or Appointments

We request 24 hour notice for a cancellation or rescheduling of an appointment.

If you are unable to attend your appointment it is in your own interests to ring and make another time without delay. That way we can also make the vacated appointment available to another patient.  Waiting times for appointments can be kept to a minimum if all available appointments are made available to patients.  If you do not show for your appointment or cancel with less than 24 hours notice you may be charged a cancellation fee of a minimum of $100 or 50% which ever is the higher amount.


Out-of-pocket costs

  • Patients can enquire about the cost of their visit, test or procedure when making an appointment.

  • We will provide patients with a guideline of if and how much you are likely to pay out-of-pocket when you book in your appointment.

  • Any out-of-pocket payments will be required on the day of service.  Payments can be made by Cash, EFTPOS, Credit Card.

  • We offer a discount for concession card holders.


Medicare claiming/rebates

  • Most of out procedures will be bulk-billed to Medicare; this includes

    • Consults

    • Echocardiograms

    • 24hr Holters

    • ECG

    • Exercise stress test

    • Stress echo

  • All Medicare claims will be processed from our rooms on the day of service.

  • The clinic will use Medicare Online claiming system through our practice software which is a secure process.

  • The clinic will enter your medicare card number for Online Patient Verification and Online Eligibility Verfication.

  • All billing/claims will be processed by the clinic on the day of service.


DVA card claims

  • DVA card claims the same will apply as Medicare card holders;

    • We require valid referral

    • We require valid DVA card

    • We will process the claim online


OSHC Student Claims

  • We are preferred providers for Medibank Private, Allianz and NIB insurers

  • We can process these claim directly online to the above insurers with no out of pocket for the student.


Garrison Health Claims

  • We are preferred providers for Garrison Health – Defence Members

  • We will invoice Garrison Health directly for any claims.


Patient records are protected by our compliance with all privacy legislation and the guidelines of relevant professional bodies.

Access to Personal Records

A request for access to your medical record held by SmartCare Diagnostics should be directed to your treating medical team.


Our doctors and staff are passionate about being first choice for patients and referring doctors.  We apply a culture of continuous learning and improvement to all aspects of our services, with patient wellbeing as the focus of all our activity.

If you feel there are instances where we could have done better we would welcome your feedback.  There is a confidential feedback form located in the patient waiting room.


Your concerns will always be treated respectfully and resolved promptly. Issues should be raised with your treating specialist or the SmartCare Diagnostics manager.